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Support

We're here to help! 🤝 Here are the best ways to get in touch:

General inquiries​

If you’d like to learn more about nullplatform or request a demo, our sales team is available to help. They can answer your questions and walk you through how nullplatform works.

Already a nullplatform user?​

If you're already using nullplatform and need support, you can reach us through one of the following options:

Reach out on Slack​

If you already have an organization's channel, you can contact us on Slack through the dedicated channel we set up for your team.

To help us assist you faster, don't forget to include:

  • A brief description of the issue
  • Steps to reproduce it, if possible
  • Any relevant screenshots or logs

What's my organization's channel?​

Your organization's Slack channel looks like this: #<your-org-name>-nullplatform. For example, if your organization is Acme, the channel would be #acme-nullplatform.

Raise a request through our service desk​

Alternatively, you can contact us through our service desk portal. Use this option to:

  • Submit service requests
  • Suggest new features
  • Report bugs
  • Report incidents

When submitting a request, please include a clear description of the issue to help us assist you more quickly.

Don't hesitate to reach out! 😊