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Support

We're here to help! 🤝 Here are the best ways to get in touch:

General inquiries​

If you want to learn more about nullplatform or request a demo, our sales team is available to help. They can answer your questions and explain how nullplatform works.

Already a nullplatform user?​

If you're already using nullplatform and need support, you can get in touch using one of these options:

Reach out to us on Slack​

You can contact us on Slack through the dedicated channel we created for your organization.

To help us assist you faster, don't forget to include:

  • A brief description of the issue
  • Steps to reproduce it, if possible
  • Any relevant screenshots or logs

What's my organization's channel?​

Your organization's Slack channel looks like this: #<your-org-name>-nullplatform. For example, if your organization is Acme, the channel would be #acme-nullplatform.

Raise a request through our service desk​

If you’d prefer, you can reach out to us through our service desk portal. You can use this to:

  • Submit service requests
  • Suggest new features
  • Report bugs
  • Report incidents

To help us assist you more quickly, please include a description of the issue or request.

Don't hesitate to reach out! 😊