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Troubleshooting

If you've encountered issues, use this page to identify and solve them.

My service instance failed​

Your service displays a failed status when attempting a create, update, or delete action.

Service instances are intentionally moved to a failed state to prevent broken services from continuing to run. This allows you time to review the failure, decide whether repairs are needed, or determine if the service can be safely reactivated.

Failure during update or delete actions​

If this error occurs and the service can be safely reactivated.

Fix:

Note: You need an ops role to perform the following actions.

  1. Make a PATCH request to update the service:

    np service patch \
      --id :id \
      --body '{
        "status": "active"
        // Update or re-declare any other values, if needed
      }'

  2. Retry updating or deleting your service instance from the dashboard.

Failure during create action​

This usually happens when the initial service configuration is incorrect.

Fix:

Note: You need an ops role to perform the following actions.

  1. Check the logs for any misconfigurations.
  2. Delete the failed service instance from the dashboard.
  3. Create a new service instance with corrected values.
Still need help?

If none of the solutions resolve the issue, reach out to us for support.